Shipping & Returns

At Stage5 Pole Grip, we aim to process and deliver your order as quickly as possible. Please read our shipping and returns policy carefully before placing your order.

Shipping & Dispatch

All orders are processed and dispatched within 1–2 business days. Once your order has been dispatched, delivery times will depend on your location and the shipping method selected at checkout.

Australian Shipping - FREE over $80

  • Standard Shipping: Approximately 2–5 business days.
  • Express Shipping: Approximately 1–3 business days.

International Shipping

  • Overseas Orders: Approximately 5–10 business days.

Please note that all delivery timeframes are estimates only and may vary due to courier delays, public holidays, customs processing or other circumstances outside our control.

Dispatch timeframes are separate from delivery timeframes. Delivery estimates begin once your order has been dispatched.

Returns & Refunds

All sales are final. We do not offer refunds, returns or exchanges for change of mind. Please ensure you have selected the correct products before completing your purchase.

We encourage you to review your order carefully before checking out, as we are unable to accept returns or provide refunds for reasons including incorrect product selection or a change of mind, except where required by applicable consumer law.

Faulty or Damaged Items

We take the quality of our products seriously. If you receive an item that appears faulty or damaged, you must notify Stage5 Pole Grip within 24 hours of delivery.

When contacting us, please include:

  • Your order number.
  • A clear description of the issue.
  • Clear photos or videos showing the fault or damage.

Our team will review your claim and contact you regarding the next steps.

Please inspect your order as soon as it arrives. Claims reported outside the 24-hour notification period may be more difficult to assess; however, nothing in this policy excludes or limits your rights under applicable consumer protection laws.

Important Information

Stage5 Pole Grip is not responsible for delivery delays caused by shipping carriers, customs or circumstances beyond our reasonable control. If your order appears delayed or has not arrived within the estimated timeframe, please contact us so we can help you investigate.

Contact Us

If you have questions about shipping, your order or a potentially faulty item, please contact Stage5 Pole Grip through our website's contact page.

Thank you for supporting Stage5 Pole Grip!